In today's marketplace, a lot of companies brag
about their fantastic customer service. At Ellis Graphics, we believe good customer
service consists of performing all functions as well as we can. It's a simple
idea, but it sure seems to keep our customers happy. Here are some examples.
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| 1 | Most
requests for quotes are completed the same day they are received. |
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| 2 | Our
graphic artists offer suggestions to improve the looks of a job and/or reduce
the cost. |
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| 3 | We
make it as simple as we can for our customers to get their art files to us. Art
files can be sent on CD's, Zip Drives, and floppy discs. Or, files can be sent
electronically via email or FTP(File Transfer Protocol). |
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| 4 | We
keep all job films for a minimum of one year. (On repeating jobs, we keep the
films indefinitely.) Even if the films are destroyed or damaged, we keep our customers'
art on computer file. |
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| 5 | We
also have a ColorSense matching system, which details the percentages required
to make up PMS color matches. We double-check these formulas by printing a test
swatch on the substrate to be used. Of course, we do a final on-press check. Formulas
for mixing inks for jobs are kept on computer file and in our job history file.
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| 6 | We
offer package shipping to multiple locations via UPS and FedEx. Computer systems
from the two companies allow us to track a package and/or furnish the name of
the person who signed for the package. |
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| 7 | When
we commit to a delivery date, we do everything possible to make that commitment
including working weekends or adding a second shift. |
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| 8 | We
maintain a very good relationship with our vendors. Our material vendors supply
us with expanded knowledge about their products. Our service vendors are willing
to go the extra step to make a ship date. |
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| 9 | If
a customer is unhappy with a job, we resolve the matter quickly and fairly to
make the customer happy again. |
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| 10 | While
we try to conduct business on a professional level, we also strive to make dealing
with us easy and enjoyable. We build relationships with our customers and undestand
how very, very important they are. |
